Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and physical address.
- Device Information: Make, model, and serial number of the laptop or other devices submitted for repair.
- Service Information: Details about the issue with your device, diagnostic data, and repair history.
- Payment Information: Credit/debit card details and billing information (processed securely).
- Communications: Emails, phone calls, or messages exchanged with our team.
How we Use your Information
We use the information collected for the following purposes:
- To provide repair and diagnostic services.
- To contact you regarding the status of your repair or service request.
- To process payments and issue invoices or receipts.
- To improve our services and enhance customer experience.
To send updates, promotions, or service-related notifications (only with your consent).
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- With Service Providers: Trusted partners who assist us with payment processing, shipping, or other necessary services.
- Legal Compliance: If required by law or to protect the rights, property, or safety of Techservice Zone, our customers, or others.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at [insert contact email].
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and user experience. You can manage your cookie preferences through your browser settings
Third-Party Links
Our website or communications may include links to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Phone: [Insert phone number]
- Email: [Insert email address]
- Address: [Insert company address]
What choices do you have about how your information is used?
When you bring your laptop in for repair, we want to make sure that your information is safe and that it doesn’t get into the wrong hands. That’s why we have a privacy policy that outlines our practices with regard to the information we collect while repairing your laptop.
We will never sell or share your personal information with anyone else, except as described in this policy. We will also keep your personal information confidential and use it only for the purpose of servicing your laptop. If you have any questions about this policy, please contact us at info@techservicezone.com.
We hope that this policy makes you feel more comfortable about having your laptop repaired at home. If not, please don’t hesitate to contact us at info@techservicezone.com for more information.
Cookies and other tracking technologies
Cookies are small files that are sent to your web browser from websites you visit. They help the site remember who you are and what you have looked at. Most cookies do not contain any personal information, and they are usually deleted after a few minutes or hours. However, some cookies may contain information such as your name or email address.
Some tracking technologies, such as pixel tags, can also be used to track the pages you visit on the website. These technologies track which parts of the page you have visited, and whether you have opened certain ads or links. Some tracking technologies may also keep track of your IP address so that the website can determine which country you are in.
We do not use any intrusive tracking technologies and do not store any personally identifiable information about our visitors. If you wish to stop receiving cookies from our site, there is a settings option on most browsers that allows this. However, doing so may interfere with some features of our site.
Amendments to our Privacy Policy
We, tech service zone want you to know that we have been carefully reviewing our Privacy Policy in order to make amendments that better reflect our practices and protect your information. We want you to know that the following changes will take effect on january 15, 2025.
1. We will no longer sell or rent customer information to third party vendors without your consent.
2. We will only use customer data for the purposes for which it was collected, which includes providing and improving our services.
3. We will provide customers with clear and concise disclosures about the ways their personal information may be used.
4. We will keep all data collected until you ask us to delete it, which is generally 10 years after the date of collection unless there is a legal reason why it must be deleted sooner.
We hope these changes make your experience with our company more satisfying and safeguard your privacy rights while we continue to offer high-quality laptop repair services at home.